Dutch Speaking Service Desk Agent [Hungary]
Required Language Dutch Employment Type Full time Contract Type Permanent Description We are looking for an enthusiastic Dutch Speaking Level 1 Agent to join our Service Desk team in Budapest and as a part of a team provide professional back and front office service function for our client's project - in line with the contractual agreements. Your responsibilities will be the following: As a Customer Support Technician - Level 1 Agent - you will be the first contact of the customers - and you will have to handle incoming phone calls , emails & end-user requests of the products Give accurate information to customers , who turn to you for technical or general help about the product, understand and investigates root causes of customer inquiries Keep the user informed and follow-up ongoing cases Involve your customers - realize and understand their needs, provide positive experience for them, maintain and improve customer satisfaction level Be proactiv...