Where Every Job Search Ends In Success

  Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed. Manage customer service and business preservation team and aim to provide excellent customer service and to promote this idea throughout the organization. Direct and manage the customer service team to deliver customer service excellence across voice and non-voice channels, complaint handling, welcome call and premium collection call Monitor the effectiveness and productivity of customer service team and ensure the appropriate processes are implemented and adhered to Forecast and plan to maintain service level and abandoned rate thr...